Performance Measures - Benchmarking.

Benchmarking is one of the various tools available to reengineering teams. Essentially, benchmarking means looking for the companies that are doing something best and learning how they do it in show to imitate them (Hammer & Champy 137). However, there is one problem with benchmarking. It can crop a reengineering teams thinking to the frame treat of what is already macrocosm do in the same industry. Benchmarking when used this way is moreover a tool for catching up not spring ahead. Benchmarkings grow lie in the land surveyors terminal figure, where a benchmark was a obviousive mark made on a rock, environ or building. In this perspective, a benchmark served as a parentence point in determining ones live position or altitude in topographical surveys and tidal observations. In the 1970s, the notion of a benchmark evolved beyond a technical term adverting a reference point. The word migrated into the lexicon of business, where it came to signify the measur ement edge by which to conduct comparisons. During the Eighties, the definition of benchmarking grew in scope and focus, worthy the outreach activity of comparing yourself against others. Benchmarking gained tremendous specify and currency in the Nineties. Correspondingly, front-line employees and operating managers have applied elementary benchmarking skills in loads of different business situations. Among these applications, three distinct types of benchmarking have proliferated.

They imply bring benchmarking, performance benchmarking, and strategical benchmarking. accomplish benchmarking focuses on di screte piss processes and operating systems! , such as the customer complaint process, the electric charge process, the order-and-fulfillment process, or the strategic planning process. This form of benchmarking seeks to identify the just about utile operating practices from many companies that perform similar work functions. In recent years, process benchmarking has grown in meridian in the United States. Many of the American benchmarking success stories refer to process benchmarking. If you want to get a full essay, order it on our website: OrderCustomPaper.com

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